What to do if a flood affects your property
If a flood impacts your property your tenants’ safety is the priority.
Here’s what to advise tenants in case of a flood:
Move to higher ground if needed or evacuate the property
Turn off gas, electricity, and water if safe to do so
Avoid contact with floodwaters, which may be contaminated
Follow emergency services’ instructions
Once the immediate danger has passed, landlords should:
Take photos to document the damage
Contact the insurance provider to begin the claims process
Hire professionals to pump out water and dry the property
Have an electrician check the safety of the electrical systems
Clean and disinfect the property before tenants return
Landlords are legally responsible for repairing the damage within a reasonable timeframe. If tenants can safely remain in the property during repairs, there's no need for them to move out. However, landlords must make sure that tenants and their belongings are protected during this period.
Yes
No
Not sure
