Hamilton Fraser’s unique approach to managing dissatisfaction
At Hamilton Fraser, we are proud to offer a standout solution for cosmetic practitioners
Emma and Priya, our dedicated team members, are authorised to manage dissatisfaction cases where complaints focus strictly on results (not injury or legal threats). This means:
Clients receive in house support to resolve issues without recording them as reportable claims
Unlike competitors, dissatisfaction only complaints remain off your policy record, protecting your claims history
This level of service is unique to Hamilton Fraser and provides clients with an invaluable resource for managing patient expectations and resolving minor complaints.
In September and October 2024, our claims team attended advanced training courses at Dr Bob Khanna’s Training Institute with Hiscox, our insurance partners.
This training enhanced our understanding of the botulinum toxin and dermal filler treatments to assist us in handling these types of claims, as these tend to be common! This was incredibly insightful and enabled all of us to understand techniques and terminology better when reviewing these types of claims to help our customers. It was amazing to see some results in real time with the live models and experience what the delegates were taught. We also had the opportunity to talk to the delegates about all things insurance and reiterate the importance of notifying insurers of any complaints/adverse reactions they may have.”
