What is a claim?
There are two broad categories of claims in aesthetics
Those related to treatments/patient complaints and business related claims related to causes such as a fire, flood, denial of access, or a pandemic.
In terms of treatment complaints, you have dissatisfactions and reportable claims.
The table below is a helpful tool in establishing the type of complaint you're facing:
Whatever the nature of the complaint, we will be happy to discuss potential scenarios with you and advise on the best course of action if you may need to make a claim.
In this article, we are focussing on treatment/patient related complaints that have led to reportable claims.
If a patient has said they are dissatisfied with the results of treatment, but there are no allegations of bodily injury, negligence or financial loss, and they have not approached a solicitor, then this would not trigger the formal claims process
“A formal claim is considered to be an allegation of bodily injury, negligence or financial loss, which can be received directly from your patient or via a third party solicitor.”
