We take our responsibility to help raise standards in the property industry seriously
We take our responsibility to help raise standards in the property industry seriously. This involves following up on decisions where there is a delay in awards, financial and non-financial, being settled.
Most decisions are settled within our timescales without us needing to follow up. However sometimes we need to take a proactive approach, which we explain here. This results in more than 90% of consumers receiving the full amount they were owed.
Ultimately, we can cancel an agent’s membership where they do not settle an award. Last year 61 agencies were expelled, more than an 32% increase from 2021. This may reflect the current economy but also highlights the quality of our compliance process.
Geographically speaking, expelled members were based in the following regions:
We also work closely with the National Trading Standards Estates and Letting Agent Team, and local Trading Standards Departments.
