We are the UK's largest consumer redress scheme for letting agents
Our role is to provide an impartial service that considers consumer complaints about a variety of property related issues.
All property agents who carry out estate, lettings and property management work, have a legal responsibility to belong to a redress scheme. And if at any point the consumer feels the service from one of our members has fallen short of what is expected, they are able to raise a complaint.
We also provide redress for other property professionals and we offer dedicated tenancy mediation helping to resolve tenancy issues and prevent cases needing to go to court.
We are committed to providing an independent and impartial resolution service. We aim to help everyone understand their position in relation to the problem by sharing our knowledge to reach a fair and reasonable outcome for both parties, quickly and efficiently.We believe in delivering expert customer service and raising standards in our specialist sectors.
Investigate fairly and listen to both sides, once the member has had the opportunity to resolve the complaint directly
Explain things clearly and let people know where they stand, initially trying to negotiate an early resolution
Give people our decision as quickly as possible, where early resolution was unsuccessful
Always meet people’s communication and accessibility needs
Do you want to know more about the Property Redress Scheme?
Contact the team on 0333 321 9418 or email info@theprs.co.uk.
All agents can join the Property Redress Scheme, it is a simple and straightforward process. Simply complete the application form here and pay the appropriate annual subscription fee.
The PRS is part of the HFIS group which consists of specialist finance and regulatory brands for the private rented sector. From referencing and deposits (or replacements), all the way through to possessions, our brands cover the entire life cycle of a tenancy. The group also includes government authorised deposit protection scheme, mydeposits and Client Money Protect.
mydeposits are experts in all things deposits and believe in choice for landlords and letting agents.They are the only provider to offer all three options - insured, custodial and replacement. Established in 2007, mydeposits has more than 150,000 members and protects over 1.1 million deposits in the UK.
Client Money Protect which offers client money protection are the UK’s largest independent government approved scheme. Client money protection is a form of insurance that protects the landlords and tenants’ money held by a letting agent.If the money is misappropriated, lost, or stolen or if the agent goes into administration, landlords and tenants can contact the agent’s client money protection provider to make a claim for compensation.All residential letting and property management agents that handle client money are legally required to join a client money protection scheme.
HFIS is powered by GRP (Global Risk Partners), a group focused on insurance acquisition and development.
GRP, part of Brown & Brown, Inc is one of the largest independent insurance intermediaries in the UK, looking after almost half a million personal and commercial clients across the spectrum of their industry, sector and specialist insurance and risk management needs.
