What happens when the agents are members of a different redress scheme?
Find out how property redress schemes collaborate to resolve commission disputes
As these complaints always involve two agents, either:
both agents are Property Redress members, or
one agent is a Property Redress member, and the other a TPO member
In these cases, we work in collaboration with TPO, to decide which agent is entitled to their commission on the sale, or whether the fee should be split.
Evidence received from both agents is:
shared by the schemes for us to investigate and agree a resolution
not shared with the other agent, to protect their confidential business information
If it becomes necessary for an agent to view another agent’s evidence, we will ask for permission first and ask the agent to redact any information they do not want another agent to view.
Both schemes will write and send a decision to their member, which confirms the jointly agreed resolution
