We are the UK's largest consumer redress scheme for letting agents
Our role is to provide an impartial service that considers consumer complaints about a variety of property related issues.
All estate agents dealing with residential properties in the UK, and all letting agents or property managers in England and Wales, are required by law to belong to a redress scheme.
The Property Redress Scheme is one of the two government approved schemes.
Our role is to provide an impartial service that considers consumer complaints about a variety of property related issues that they cannot resolve directly with their agent.
If at any point the consumer feels the service from one of our members has fallen short of what is expected, they are able to raise a complaint with us.
We also provide redress for other property professionals, and we offer dedicated tenancy mediation through the Property Redress Scheme Tenancy Mediation Service.
This is an interactive way of helping to resolve tenancy disputes between landlords and tenants with the help of a professional mediator who won’t take sides.
We aim to find solutions that work for both landlords and tenants without the need to go to court, saving time, money and stress.
We are committed to providing an independent and impartial resolution service.
We aim to help everyone understand their position in relation to the problem raised by sharing our knowledge to reach a fair and reasonable outcome for both parties, quickly and efficiently.
We believe in delivering expert customer service and raising standards in our specialist sectors.
Investigate fairly and listen to both sides, once the member has had the opportunity to resolve the complaint directly with their agent
Explain things clearly and let all parties know where they stand, always aiming to negotiate an early resolution
Give people our decision as quickly as possible where early resolution is unsuccessful
Always meet people’s communication and accessibility needs
All agents can join the Property Redress Scheme - it is a simple and straightforward process. Simply complete the application form here and pay the appropriate annual subscription fee. Contact the team on 0333 321 9418 or email info@theprs.co.uk.
The Property Redress Scheme is powered by Total Property, which consists of financial and regulatory products and services specialising in the private rented sector.
Total Property brings all of our property group brands together under one roof, providing a dedicated home for all the HFIS group property products and services, which are now ‘powered by Total Property’.
In addition to the PRS, Total Property includes government authorised schemes, mydeposits and Client Money Protect, as well as offering eviction and housing law services through Landlord Action.
Total Property also provides award winning insurance to the private rented sector through Total Landlord.
From referencing and deposit protection, all the way through to housing law and repossessions, our property brands are well known within the private rented sector.
Total Property is a trading name of HFIS Limited. HFIS Limited is part of Brown & Brown, one of the world’s largest insurance broking businesses. Brown & Brown supports the business by providing access to strong insurance partnerships, enhanced insurance products, risk management resources and the expertise of over 14,000 insurance professionals worldwide.
Experts in all things deposits, mydeposits protects over 1.1 million tenants’ deposits. More than 400,000 landlords and letting agents of all shapes and sizes choose mydeposits, a trusted deposit protection service with over 25 years’ experience.
Established in 2007, mydeposits is the only deposit protection scheme authorised to operate throughout the UK and Channel Islands.
Client money protection is a form of insurance that protects landlords’ and tenants’ money held by a letting agent.
All residential letting and property management agents in England that handle clients’ money are legally required to join a client money protection scheme or risk a fine of up to £30,000.
Client Money Protect is the UK’s largest independent government approved scheme.
We make sure landlords and tenants are compensated if an agent cannot repay their money.
Total Landlord has been providing comprehensive cover for landlords since 1996.
Our award winning landlord insurance has been specifically designed to meet the needs of landlords by offering two simple policies that give landlords peace of mind when insuring buy to let rental properties.
We offer easy to understand insurance for landlords without sacrificing high quality buy to let cover and at great price.
Landlord Action is one of the UK’s best known housing law and eviction specialists. Established in 1999 and authorised and regulated by the Solicitors Regulation Authority, Landlord Action deals with housing law matters in England and Wales.
Our aim is always to resolve issues quickly and minimise losses so that landlords can be safe in the knowledge that they are getting the best advice, documentation, and service possible.
